Refund policy

At RED Hire, we take pride in the quality of our products and aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and exchange policy.

1. Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in the same packaging as when you received it.
  • You must provide a receipt or proof of purchase.

How to Start a Return:

  • Contact us at redhireshop@gmail.com to initiate the return process.
  • Once your return is accepted, we will send you a return shipping label and instructions on how to send the item back to us.
  • Alternatively, you may visit us at our physical location (details below) to initiate your return or exchange in person.
  • Please note that items returned without a prior return request will not be accepted.

2. Damages and Issues

We recommend inspecting your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong item, please contact us as soon as possible so we can evaluate the issue and resolve it promptly.

For any issues with your order, reach out to us at redhireshop@gmail.com.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Used items (unless defective)
  • Custom products, including special orders or personalized items
  • Perishable goods (such as concrete mixes or soil)
  • Hazardous materials, including flammable liquids or gases
  • Building materials that have been opened or altered

We also do not accept returns for sale items or gift cards. If you have concerns or questions about specific products, please contact us for further clarification.

4. Exchanges

If you need to exchange an item, the quickest way is to return the item for a refund, and once the return is processed, you can place a new order for the desired item. This ensures that the exchange is handled efficiently.

Alternatively, you can visit us at our physical location for an exchange.

5. Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at redhireshop@gmail.com.

Contact Us

For any inquiries regarding returns, exchanges, or product issues, you can reach us via email or visit our physical shop for assistance:

RED Hire
7 Kelvin Parade,
Orpington, BR6 8BS

Our team is happy to assist you both online and in person with any questions or concerns.