Privacy policy

Privacy Policy Last updated: March 11, 2025

This Privacy Policy describes how RED Hire ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from red-hire.com (the "Site") or otherwise communicate with us (collectively, the "Services"). It also covers data collected when you visit our physical store.

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or an individual interacting with our physical shop.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal obligations, or regulatory requirements. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you
  • Provide the Services
  • Comply with any applicable legal obligations
  • Enforce any applicable terms of service
  • Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

Information We Collect Directly from You Information that you directly submit to us through our Services or in our physical store may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information, including messages you send us.

In-Store Information When you visit our physical store, we may collect additional information such as:

  • CCTV footage for security and crime prevention purposes. CCTV recordings are retained for up to 30 days unless required for investigation or legal obligations.

Trade Account Information If you apply for a trade account, we may collect the following additional information:

  • Company name
  • Company address
  • Name of the individual
  • Contact number
  • Two trade references
  • Copy of hire in plant insurance
  • Information about time in business and current address
  • Copy of driving licence, ID, and utility bill
  • Bank details for reference

Information We Collect through Cookies We automatically collect certain information about your interaction with our Services using cookies, pixels, and similar technologies. This data may include:

  • Device and browser information
  • Network connection details
  • IP address and browsing behavior on our Site

Information We Obtain from Third Parties We may obtain information about you from vendors and service providers, including:

  • Payment processors
  • Shipping and delivery providers
  • Marketing partners

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide the Services, process payments, and fulfill orders.
  • Manage your account and facilitate returns or exchanges.
  • Deliver marketing and promotional communications (with your consent).
  • Detect, investigate, or prevent fraudulent, illegal, or malicious activities.
  • Provide customer support and improve our Services.

Cookies

We use cookies to improve our Site and Services. For details about Shopify's cookies, see Shopify's Cookie Policy.

You can manage your cookie preferences through your browser settings. Blocking cookies may impact the functionality of certain features.

How We Disclose Personal Information

We may disclose your personal information with third parties for legitimate purposes, including:

  • Vendors performing services on our behalf (e.g., IT management, payment processors, fulfillment partners).
  • Business and marketing partners for promotional campaigns.
  • Affiliates within our corporate group for internal business operations.
  • Law enforcement agencies or regulators when legally required.

We have disclosed data for these purposes within the past 12 months. We may also "share" or "sell" information for targeted advertising purposes (as defined by UK GDPR) unless you opt out.

Data Retention

We retain your personal information for only as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Meet legal, accounting, or regulatory requirements (e.g., 7 years for tax records)
  • Maintain security records, such as 30 days for CCTV footage

Your Rights and Choices

Under UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal information:

  • Right to Access / Know – Request access to the data we hold about you.
  • Right to Delete – Request that we delete your personal information.
  • Right to Correct – Request correction of inaccurate information.
  • Right to Object – Object to the processing of your personal information.
  • Right to Opt-out – Opt out of the sale or sharing of your personal information for targeted advertising.
  • Right to Portability – Request a copy of your data for transfer to another service.
  • Right to Withdraw Consent – Where we rely on consent, you may withdraw it at any time.

To exercise your rights, contact us at redhireshop@gmail.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

International Data Transfers

Since we use Shopify, your data may be processed outside the UK, including in the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information when transferred internationally.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Email: redhireshop@gmail.com Postal Address: RED Hire, 7 Kelvin Parade, Orpington, BR6 8BS

This Privacy Policy is effective as of March 11, 2025.